Healy Group offers a number of delivery methods throughout Australia and the Pacific for your convenience. In store pickup available business weekdays and other times by arrangement.

Payment

Payment can be made during the checkout process by Mastercard and Visa or you can call us to make a payment over the phone. Alternatively, contact us and we can supply an invoice which can be paid by direct debit. Credit card, cash and EFT available in store and cheque by arrangement.

Delivery Charges-Australia

We know you want your products fast, which is why we use several delivery couriers depending on your location.

Please use the below as a guide as only. To calculate your shipping add items to your cart and enter your delivery postcode at cart or checkout and select estimate shipping for a more accurate quote.

• Orders up to 5kg            from $14.00
• Orders up to 25kg          from $16.50
• Orders up to 54kg          from $22.00
• Orders up to 120kg        from $33.00
• Orders up to 200kg        from $33.00
• Orders up to 300kg        from $49.50
• Orders up to 400kg        from $66.00

Please note regional country areas in states Western Australia, Northern Territory, South Australia and Queensland attract substantially higher costs for heavier deliveries. 

Delivery Times-Australia

Small Packages

• Capital Cities 1-2 business days
• Other areas 2-6 business days

Large/Bulky Orders

• Capital Cities 2-7 business days
• Other areas 2-10 business days

Orders placed and paid for by 11am will generally be dispatched the same day. We only dispatch to residential and business address on weekdays, some items can go to a post office box but must be under 3kgs. Please request when ordering.

Delivery of large/bulky goods may require a forklift on site or can be requested to be picked up from a Toll Express or Hunter Express depot. We do not offer tailgate deliveries.

If there are low stock numbers or any delays you will be notified and given an ETA for dispatch.

International Shipping

Please contact us for pricing and approximate delivery time.

Delivery Acceptance

All orders require a signature upon delivery. If there's no one available to sign for the order, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order.

Once your parcel has been signed for you will be responsible for any damage to or loss of your items.

Reasons for Order Delays

• Public holidays
• Incorrect address has been entered against the order.
• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.
• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.

Should the items you ordered fail to reach you within the times quoted above please contact our Customer Care Department on 02 9525 5522 or email us using the contact us option from our online store.

Order Tracking

For information regarding tracking your order, see the Track Your Order page.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.